Last Updated: November 9, 2026
At Saintborn, customer satisfaction is important to us. We want you to feel confident when shopping with us.
If you are not completely satisfied with your purchase, please review our return and refund policy below.
We offer a 14-day return window from the date your order is delivered.
To be eligible for a return, your item must:
Be unused, unworn, and unwashed.
Be in its original condition.
Have its original tags and packaging, where applicable.
Be accompanied by proof of purchase or an order number.
To request a return, please contact us within 14 days of receiving your order.
Email: saintbornsales@gmail.com
To initiate a return, please email saintbornsales@gmail.com with:
Your order number.
Your full name.
The reason for your return.
Photos of the product, if it is damaged, defective, or incorrect.
Our customer support team will review your request and provide return instructions.
Please do not send items back without contacting us first, as the return address may differ from the original shipping address.
Saintborn covers the return shipping costs for eligible returns.
Once your return request is approved, we will provide instructions for returning your item.
Customers should follow the provided instructions to ensure the return is processed correctly.
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
We aim to issue approved refunds within 14 days, subject to applicable consumer protection laws.
Please note that your bank or payment provider may require additional time to process and display the refund.
If you wish to cancel an order, please contact us as soon as possible at saintbornsales@gmail.com.
Cancellation requests may be submitted within 14 days of placing an order.
If your order has not yet been shipped, we will review your cancellation request and arrange a refund where applicable.
If your order has already shipped, you may need to follow our standard return procedure.
This policy does not limit any cancellation rights provided by applicable consumer protection laws.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Include your order number and clear photos showing the issue.
We will review the situation and offer an appropriate resolution, which may include a replacement, return, or refund.
Saintborn offers a 30-day limited warranty covering manufacturing defects.
This warranty covers eligible issues involving materials, stitching, or manufacturing quality.
The warranty does not cover:
Normal wear and tear.
Damage caused by misuse or accidents.
Damage caused by improper washing or care.
Unauthorized modifications.
If you believe your item has a manufacturing defect, please contact us within 30 days of delivery.
This warranty does not affect your statutory consumer rights.
Items that have been worn, washed, damaged through misuse, or altered after delivery are generally not eligible for voluntary returns.
However, this restriction does not apply where a customer has a legal right to a remedy for defective or incorrectly supplied goods.
If you would like a different size or product, please contact our customer support team.
Exchange requests are subject to product availability.
If a direct exchange is unavailable, we may recommend returning the original item and placing a new order.
For any questions regarding returns, refunds, cancellations, or warranty claims, please contact us.
Store Name: Saintborn
Website: https://saintborn.store
Email: saintbornsales@gmail.com
We are committed to providing a fair and transparent shopping experience.
Thank you for shopping with Saintborn.